Management

When Lisa Blanden got a phone call from the insurance company about a client who was claiming more than $3,000 worth of massage therapy treatments, she checked her records and was flabbergasted. She knew the client was being dishonest.
The Financial Services Commission of Ontario (FSCO) has released communication material in an effort to help reduce fraud in health-care services for auto insurance and provides suggestions on what health practitioners can do to protect themselves.
Organizations that offer health benefits to their employees are looking for more information and analysis regarding their plans, according to the 2015 edition of The Sanofi Canada Healthcare Survey, a comprehensive survey on Canadian health benefit plans.
WorkSafeBC’s recent amendments to its policies on activity-related soft tissue disorders (ASTD) – such as carpal tunnel syndrome and bursitis – will take effect March 1, 2015.
May 2014 – Come this July, your ability to use email as a marketing or fundraising tool will be significantly restricted.
April 16, 2014 — Spending by Canadians on private health insurance has more than doubled over the past 20 years, but insurers paid out a rapidly decreasing proportion as benefits, according to a study published last month in the Canadian Medical Association Journal.
I've been deliberating for some time over whether to raise my professional service fees. My practice is located in a small city where an automaker – the major industry in this town – laid off thousands of workers years ago. Tourism and other industries have suffered, and I suspect many shopkeepers and service providers have wrestled with their pricing decisions for fear of customer reprisal. It causes me to reflect on how I, and my colleagues, set pricing.
Taxes are inevitable. The amount of tax you pay is often your highest lifetime expense. With inadequate planning, Canada Revenue Agency can become the largest beneficiary of your hard-earned dollars.
Hoping to fund your retirement by winning the lottery is a ridiculous idea. Sure, someone has to win, but banking your future well-being on a cheap ticket, a handful of carefully chosen numbers and near-impossible odds isn't financial planning – it's wishful thinking. But if you're fond of daydreaming about winning the big jackpot, how much would you actually need to win to quit your job for good?
It’s tax season again. Recurring tax deadlines can be a serious source of stress for individuals and corporations alike.
In the wake of new health expenditure data from the Canadian Institute for Health Information (CIHI), the evidence continues to mount that Canadian public health expenditure growth is moderating. Moreover, adjusting for inflation and population growth, per capita provincial and territorial government health expenditures have actually declined since their peak in 2010. From a high of $3,915 (2012 dollars), real provincial and territorial government health spending per capita has declined by 3.9 per cent to reach an estimated $3,762.
There is nothing new about franchising. Today, seemingly every conceivable product or service is franchised.
As a massage therapist, last-minute cancellations and no-shows are a major hurdle to overcome. Just a few empty time slots here and there can cost you a lot of money in the long run. For a practice that charges $90 per hour for a massage therapy session, just five empty, hour-long slots a week can mean a loss of more than $20,000 in revenue over the course of a year.
Health-care facilities can be stressful places for patients and visitors, with depressing waiting rooms, rows of uncomfortable seating, a blaring television. But designers of some medical spaces are remedying the situation.
For well over a decade RMTs have continued to migrate to technology in their practices to simplify day-to-day business activities through online software, reduce time spent each day on patient administration and improve patient services.  
In this episode of Practice Points, Don Dillon talks about RMTs' pricing strategy and the best way to set the right price for the service you provide. Is your massage therapy service optimally priced?For more on this topic, check out Dillon's article, Pricing your massage therapy service.
Ever wonder whether there’s another way of providing people the benefits of massage therapy without them having to leave home and just when they need it? Well, there’s an app for that.
As health professionals we are very educated and we know how to differentiate things like a sacroiliac dysfunction from a disc injury – but very few of us know how to differentiate a con from a contractor.
For those of you who have created a LinkedIn profile just because it seemed like the right thing to do, consider this your secret strategy session to finding new opportunities, new clients, or just keeping on top of industry news.
According to a study commissioned by GoDaddy, 60 per cent of small businesses don't have a website. Factor in that, according to Google, 97 per cent of consumers search online for businesses and products before making a purchase, and it could be argued that having a professional website is essential for success. Regardless of your industry, your website needs to accomplish some key objectives.
If your business isn't already on social media, I'm sure you've at least thought about it. According to eMarketer, 88 per cent of businesses use social media as a marketing tool. And yet, a 2015 study by Simply Measured showed that 60 per cent of companies don't know if their social media efforts are even working.
RMT and media personality Margaret Wallis-Duffy presented at the recent Massage Therapy Canada Business Forum on how the profession can thrive in a multidisciplinary practice. In her presentation, she emphasized several elements that are vital for the RMT practice to succeed and flourish.
Nothing is more influential than word of mouth when it comes to making a buying decision. The challenge for most businesses is they can't influence or control what their customer will say, when they say it, and to whom.
The 2013 Pew Internet & American Life Project by Pew Research Center found that 59 per cent of American adults had looked online for health information in the previous year (72 per cent of all adult internet users), with the most popular issues being specific diseases and treatments.

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